FAQS

When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours after completing your move-in paperwork.
How much notice needs to be given before I move out?
No notice is required for move-out. All contracts are month-to-month, but the minimum term for renting a unit is one full month.
What documentation do I need in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis.
How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card account monthly. For over the phone, please call 509-228-8005 for 4th & Eastern or 509-209-9627 for Foothills.
What forms of payment do you accept?
Checks, money orders, cashier's check, VISA, MasterCard, American Express, Discover, and cash. We do not accept travelers checks.
When are payments due?
Payments are due on the first of each month and any payments made after the 6th will incur a late charge.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and food of any kind. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own gate access code that will allow you access to your unit during our gate hours of 6am - 9pm (seven days a week).
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
How can I reserve the moving truck?
Call our office to make a reservation.